Frequently Asked Questions
Q: How long will it take to receive my order?
A: Once an order is approved, it usually takes about a week for it to be completed. Some orders, however, may require special attention and take longer to finish. Once we receive more details about your individual order, a sales representative can give you a more precise date of when it will be done. Please note: all rush and special orders will be confirmed by email or telephone no later than 24 hours following your quote request.
A: Fastees will be responsible for all inbound shipping of the product. The customer will be responsible for the outbound shipping or picking the order up at our store.
Q: If I have a last minute change how do I contact you?
A: All last minute changes must be made by telephone. We do not accept email's regarding last minute modifications. Please note any last minute changes may also affect your order's completion date.
Q: How do I pay for my order?
A: We prefer credit card, cash, or check upon delivery, but also accept all major credit cards via Paypal. All orders require at least a 30% deposit to cover material costs. For more information please contact us at email@example.com.
Q: How can I lower the cost of my order?
A: Fastees Printing uses the highest quality apparel for all of our orders. We recommend lowering your cost by using fewer colors in your design. Upon request, we can make additional suggestions to ensure we fit your budget.
Q: What art formats do you accept?
A: Although we accept most art formats, to ensure the best quality artwork we recommend sending your work in a digital format. Acceptable formats include: .ai, .jpeg, .gif, .tif, and .psd. If you are using Photoshop or another graphics program, please make sure all artwork is at a minimum of 300 dpi resolution. Don't know what we are talking about? Feel free to contact us via email at firstname.lastname@example.org and one of our production associates will gladly guide you through the process.
Q: What if I want to return my order?
A: We will gladly accept your returns on the basis that:
Your apparel was incorrectly printed as agreed upon.
Your apparel bleeds colors and fades after the first wash.
If your order is for a specific day for an event and we miss the deadline. However, if your order is simply a projected date, we may require additional time for technical issues.
There will be a 25% restocking fee on any cancelled order.