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Custom Printing FAQ's


Custom Printing FAQ's


Q: How long will it take to receive my order?
A: Once an order is approved, it usually takes about a week for it to be completed. Some orders, however, may require special attention and take longer to finish. Once we receive more details about your individual order, a sales representative can give you a more precise date of when it will be done. Please note: all rush and special orders will be confirmed by email or telephone no later than 24 hours following your quote request.

Q: Shipping? 
A: Fastees will be responsible for all inbound shipping of the product. The customer will be responsible for the outbound shipping or picking the order up at our store.

Q: If I have a last minute change how do I contact you? 
A: All last minute changes must be made by telephone. We do not accept email's regarding last minute modifications. Please note any last minute changes may also affect your order's completion date.

Q: How do I pay for my order? 
A: We prefer credit card, cash, or check upon delivery, but also accept all major credit cards via Paypal. All orders require at least a 30% deposit to cover material costs. For more information please contact us at fastees@gmail.com.

Q: How can I lower the cost of my order? 
A: Fastees Printing uses the highest quality apparel for all of our orders. We recommend lowering your cost by using fewer colors in your design. Upon request, we can make additional suggestions to ensure we fit your budget.

Q: What art formats do you accept? 
A: Although we accept most art formats, to ensure the best quality artwork we recommend sending your work in a digital format. Acceptable formats include: .ai, .jpeg, .gif, .tif, and .psd. If you are using Photoshop or another graphics program, please make sure all artwork is at a minimum of 300 dpi resolution. Don't know what we are talking about? Feel free to contact us via email at fastees@gmail.com and one of our production associates will gladly guide you through the process.

Q: What if I want to return my order? 
A: We will gladly accept your returns on the basis that: 
Your apparel was incorrectly printed as agreed upon. 
Your apparel bleeds colors and fades after the first wash. 
If your order is for a specific day for an event and we miss the deadline. However, if your order is simply a projected date, we may require additional time for technical issues.
There will be a 25% restocking fee on any cancelled order.

Now serving Beckley, Morgantown, Lewisburg, Marlinton, Charleston, Elkins and all of West Virginia.

Fastees has been in business for more than 10 years. We are located in Beckley West Virginia and print everything we offer in house, always! Fastees is a direct screen printer. No heat transfers. No sublimation. Old School screen printing only!

Fastees typically charges absolutley no set up fees! Art, screen, shipping and film fees are all included in our pricing.

Concerning Retail. Many of our retail shirts are in stock and will ship the same or next business day if ordered before 3PM. All products are clearly marked as to shipping forcast. We are a screen printer so if we don't have your item in stock, we simply print more.

We're Here To Help
Your satisfaction is important to us! Use the form to email us your questions about products, online orders, store experiences and more.

Order Questions:
If you need help or have any other questions concerning your orders, please call customer support at: 304-932-2703.

Fastees LLC
2825 Harper Rd
Beckley, West Virginia 25801 US
Customer Service: 304-932-2703